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Customer Service

OPERATING HOURS

We operate from Monday to Friday from 9.00am to 5.00pm excluding public holidays.

 

COST OF DELIVERY

Shipping is free with no minimum purchase required for all ground orders. We offer flat-rate shipping for international orders from as low as $15. 

  

ORDER FULFILMENT

Most of our items are in-stock and are dispatched within 24 hours for both local and international orders. If for any reason we are out of stock, we will ship part of your order first and dispatch the rest separately at no additional cost. The item may be shipped from us or directly from our fulfilment centres, whichever earlier.

 

DELIVERY

You should receive your order in approximately 2-7 business days. This could be slightly longer or shorter, depending on how busy it is. To avoid delays during holiday seasons, we encourage you to make an order in advance.

 

RETURN FEE

The customer may be charged with a return fee of $10.00 per order when a parcel is returned to us due to a wrong address provided. This does not include the shipping charges incurred to resend your order to an updated address. Please ensure your shipping address is accurate before placing your order.

 

RETURN & EXCHANGE

If any product is found defective within a 14 day period, we will gladly replace it. Please take note that lingerie are non-exchangeable. Do contact us before returning your order. 

 

INTERNATIONAL ORDERS

Generally international shipments takes an average of 3-14 business days from day of shipment. Customs departments of other countries may charge extra fees or tarriffs for international shipments. Such fees are variable so our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges. It is legally required to provide the content of all international parcels and we will only ship your orders and label the content with truthful but a non-sexual description like 'novelty toy'. 

 

CONFIDENTIALITY

All shipment comes in a plain non-descript package with your name, address and our return address. We do not advertise our company or its logo on your parcel. For additional privacy, our return address is unbranded so no one will be able to associate it with our company.

Dirty Little Secrets will only use the personal information you provide to facilitate your order. We will not release your name, street address, contact number or email to a third party. We hate junk mails too.